Experience Marrakech serves as your go-to platform for handpicked tours, excursions, and unforgettable activities in Marrakech and its breathtaking surroundings. Our goal is to provide unique, tailored experiences that connect you with the city’s rich culture and adventure opportunities. By making a booking through our website or other affiliated platforms, you confirm your acceptance of these terms and conditions. This agreement applies to all services and bookings facilitated through Experience Marrakech. To use our services, you must be at least 18 years old. For minors, bookings and participation must be supervised by a legal guardian.
When making a booking through Experience Marrakech, you agree that all reservations are subject to availability. Once your booking is confirmed, a detailed confirmation email will be sent to you. Payment is made in cash on the day of the tour or activity. Please prepare the exact amount, as our representatives may not carry change.
Prices listed on our website are accurate at the time of booking but are subject to change due to seasonal adjustments or exchange rate fluctuations. Confirmed bookings are not affected by such changes. In cases of overbooking, we will promptly inform you and provide an alternative date, activity, or a full refund if preferred.
Cancellations are instant and free due to our cash-on-delivery payment policy. Since no advance payment is required, you can cancel without any financial implications at any time before the activity. However, we appreciate being informed as early as possible so we can adjust schedules and accommodate other guests.
As a participant, it is your responsibility to ensure that you meet any physical or health requirements necessary for your chosen activities. Should you have any concerns, we encourage you to consult with us before confirming your booking. Minors must always be accompanied by a legal guardian. Timeliness is crucial; participants are expected to arrive punctually at the designated meeting points. Late arrivals may result in missed activities, and refunds cannot be provided under such circumstances. Please adhere to all safety guidelines provided by our team or local guides. Cooperation ensures a safe and memorable experience for everyone.
Experience Marrakech takes every precaution to ensure your safety and satisfaction, but participation in activities is ultimately at your own risk. Our civil liability coverage protects against third-party damages during activities we organize, but it does not extend to personal accidents, medical emergencies, or loss/theft of personal items. We strongly recommend that you arrange comprehensive travel insurance that covers medical emergencies and personal property for your peace of mind.
Circumstances beyond our control, such as extreme weather, government restrictions, or other unforeseen events, may impact scheduled activities. In such cases, Experience Marrakech cannot be held responsible for cancellations or modifications but will make every effort to reschedule your activity or provide an appropriate solution.
All content on the Experience Marrakech website—including text, images, designs, and logos—is the exclusive property of Experience Marrakech and is protected by copyright laws. Any unauthorized reproduction, distribution, or use of this content is strictly prohibited.
Your privacy is a priority for us. For details on how we collect, use, and protect your personal data, please refer to our comprehensive Privacy Policy.
We are committed to resolving disputes amicably. If you have concerns, please contact us at Email: contact@experience-marrakech.net or WhatsApp: +34 616 488 033, and we will address them promptly. Any disputes that cannot be resolved will be governed by the laws of Morocco and handled by Moroccan courts.
Experience Marrakech reserves the right to modify these terms and conditions at any time. Updated terms will take immediate effect upon being posted on our website.
Contact Us
For any inquiries or further clarification regarding these terms, please feel free to contact us:
Thank you for choosing Experience Marrakech. We look forward to helping you create unforgettable memories in the Red City!
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