Privacy Policy

Effective Date: 13/07/2020

At Experience Marrakech, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

Name, email address, phone number, and payment details provided during bookings.
Travel preferences or special requests shared with us.

1.2 Non-Personal Information

IP address, browser type, operating system, and browsing behavior on our website.

1.3 Cookies and Tracking Technologies

Cookies: Small data files stored on your device to enhance your browsing experience.
Tracking tools: Used to understand website usage and improve our services.

2. How We Use Your Information

We use your information for the following purposes:
To Process Bookings: Ensure your reservations are completed and confirmed.
To Improve Services: Analyze user behavior to enhance website functionality and tour offerings.
To Communicate: Respond to inquiries, send booking confirmations, and provide updates.
For Marketing: Send promotional materials and special offers (with your consent).
To Ensure Security: Monitor website activities to prevent fraud or unauthorized access.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share it in the following circumstances:
Service Providers: With trusted partners who assist in processing payments or organizing tours.
Legal Obligations: When required by law or to protect our rights and interests.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

We use cookies to:
Enhance website performance and user experience.
Remember your preferences for future visits.
Analyze site traffic and usage patterns
You can manage your cookie preferences through your browser settings.

5. Security of Your Information

We implement robust security measures to protect your personal information:
SSL encryption for all transactions.
Secure payment gateways for online bookings.
Restricted access to sensitive information.

6. Your Rights

You have the right to:
Access, correct, or delete your personal data.
Opt out of marketing communications.
Request details on how your data is processed.
To exercise these rights, contact us at info@experience-marrakech.net.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing any information.

9. Updates to This Policy

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing any information.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Email: info@experience-marrakech.net
Phone: +212 6 01 37 61 48

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